Article 1 – Definitions

1. Soul’n Soma (hereinafter "we," "us," or "our"): Sole proprietorship under the name Anke Van Mullem, trading as Soul’n Soma, and the Danish CVR number: 45043460, email: info@ankevanmullem.com.

2. Customer: Any natural person or legal entity with whom Soul’n Soma enters into an agreement for the supply of products or services.

3. B2C: Business-to-Consumer, referring to customers acting as private individuals.

4. B2B: Business-to-Business, referring to customers acting as companies or organizations.

5. Products/Services: The following are offered by Soul’n Soma:

• Coaching Services: Individual and couples coaching.

• Workshops and Group Facilitation: Online and in-person group workshops, meditations, and collaboration as a space holder or facilitator alongside other professionals.

• Handcrafted Products (sold online and/or at markets): Female Body Candles, Soul Tassels, and selected stockings (including fishnet/mesh styles).

• Digital Products: Online self-paced courses and other downloadable/streaming learning materials (if offered).

• Affiliate Products via Onna: Certain products may be presented via Soul’n Soma channels but are purchased directly on Onna’s website. In these cases, the purchase contract is between the Customer and Onna; Onna handles payment, delivery, and returns. Soul’n Soma may receive a small affiliate commission when a Customer uses a direct affiliate link.

• Freelance Services: Coaching, workshop facilitation, and consulting services provided to B2B customers.

6. Order Form: The written confirmation of an order placed by the Customer with Soul’n Soma.

7. Late Payment: In the event of late payment, Danish legislation on late payments, including the provisions of the Interest Act (Renteloven), will apply. Customers will be subject to interest on overdue payments as permitted by law, as well as reasonable collection costs where applicable.

Article 2 – Applicability

1. These General Terms and Conditions apply to all offers, quotations, orders, and agreements between Soul’n Soma and the Customer.

2. The Customer acknowledges having received and accepted the applicability of these General Terms and Conditions.

3. Any deviations from these General Terms and Conditions are valid only if agreed upon in writing between Soul’n Soma and the Customer.

Article 3 – Offer and Prices

1. Offers and Listings: The offers, quotations, and prices of Products/Services are listed on the website of Soul’n Soma (www.ankevanmullem.com) for B2C customers.

2. Currency and Payment Options:

• Prices on the website are indicated in euros (€). However, as a Danish-registered company, Soul’n Soma also accepts payments in Danish kroner (DKK).

• When prices are listed in DKK on the product or service, that amount will apply. Otherwise, if a customer wishes to pay in DKK and the price is listed in euros (€), the current exchange rate at the time of invoicing will be used for conversion.

3. VAT Inclusion

• All prices for B2C customers include VAT unless otherwise stated.

• For B2B customers, prices are exclusive of VAT unless otherwise stated.

4. B2B Pricing: Prices for B2B services, including freelance or consultancy services, are determined through direct consultation with the business.

5. Price Adjustments: Soul’n Soma reserves the right to adjust prices for its Products/Services. However, the prices applicable at the time of placing the order will remain valid for that order.

6. Referral Program: Soul’n Soma values referrals from current and former clients. To show appreciation:

• Referrals who mention the referring client upon signing up will receive a 5% discount on their total package price.

• The referring client will receive 10% of the referred individual’s total package price as a token of appreciation.

• Important Conditions:

  • The referring client must provide accurate payment details to Soul’n Soma within 30 calendar days of being notified of their referral reward eligibility.

  • If payment details are not provided within this timeframe, the referring client forfeits their right to the 10% reward.

  • Referral payments will be made only after the referred individual has paid their package in full.

• This program is designed to support Soul’n Soma’s growth into full-time coaching while giving back to the community.

Article 4 – Payment and Invoicing

1. B2C Coaching: Payment for coaching sessions must be made in full prior to the first session unless otherwise agreed upon in a payment plan. For payment plans, the total amount must be paid within 6 months, regardless of whether the sessions have been used up. Refunds are not provided for coaching sessions.

2. B2C Handcrafted Products (e.g., Female Body Candles, Soul Tassels, and selected stockings sold online and/or at markets): Payment must be made at the time of placing the order (or at the point of sale for market purchases). Due to the handmade nature of these items, we generally do not accept returns; however, customers may contact us in case of defects or damage upon receipt. If a product arrives damaged or defective, we will assess the issue and, where appropriate, offer a repair, replacement, or refund in accordance with applicable consumer law.

3. Hygiene-Sensitive Products: For products that are not suitable for return due to health protection or hygiene reasons (including intimate items such as jade eggs and certain intimate toys), returns are not accepted if the seal has been broken or the item has been used. Where such products are delivered sealed, any statutory right of withdrawal may lapse once the seal is removed, as permitted under applicable consumer law.

4. B2C Digital Products (Online Courses): Payment for online courses and other digital content is due at the time of purchase. After purchase, the Customer receives an email containing a link providing access to the digital product. Once this access link has been sent, access cannot be revoked and the delivery of the digital product is considered to have begun. Where permitted under applicable consumer law, by purchasing and receiving immediate access, the Customer expressly requests immediate delivery and acknowledges that the statutory right of withdrawal may be lost once delivery/access begins. Accordingly, no refunds are provided after the access link has been sent, unless required by mandatory law.

5. B2B Freelance Services: Payment terms for freelance services are determined in consultation with the company.

6. Payment Method: All payments must be made to the bank account of Soul’n Soma. Details will be provided in the invoice.

7. Late Payment: In case of late payment, the Customer shall owe default interest in accordance with the Danish Interest Act (Renteloven). The default interest rate will be the current Danish National Bank reference rate plus an additional 8%. Additionally, a fixed compensation fee of 310 DKK (or 42 euro) may be applied to cover collection costs, as stipulated by Danish law.

8. Engagement of External Parties: If necessary, external parties may be engaged to collect outstanding invoices, and the Customer will bear all additional costs associated with the recovery of payments.

Article 5 – Delivery

1. The delivery of Products/Services to B2C customers takes place at the time when the Products/Services become available at the specified address or another agreed location.

2. The risk of loss or damage to Products passes to the B2C customer at the time of delivery.

Article 6 – Use of Personal Data and Privacy

1. Soul’n Soma collects personal data from customers for coaching purposes and to comply with legal obligations.

2. Personal data is not shared with third parties and is protected in accordance with the general GDPR policy of Soul’n Soma.

3. For more information on the use of personal data, please refer to the Privacy Policy of Soul’n Soma, available on this webpage at the bottom.

Article 7 – Warranties

1. Soul’n Soma does not provide any warranties for the results of coaching sessions or the products and services delivered.

Article 8 – Liability

1. Customer Responsibility: Soul’n Soma is not liable for damages resulting from accidents, negligence, misuse, failure to follow instructions, or lack of aftercare by the Customer.

2. Limitation of Liability: The liability of Soul’n Soma is strictly limited to the amount invoiced for the specific Products/Services provided, excluding any indirect, incidental, or consequential damages.

3. Exclusion of Certain Damages: Soul’n Soma shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to: Loss of profit, Loss of data, Emotional distress, or Other commercial or personal losses arising from the use of Products/Services.

4. Third-Party Content: Soul’n Soma is not responsible for the content, characteristics, or reliability of external websites accessed through hyperlinks on the website (www.ankevanmullem.com).

5. Compliance with Danish Law: Liability exclusions and limitations are subject to Danish law. In cases where liability cannot be excluded or limited under Danish law, Soul’n Soma's liability shall be capped at the legally mandated minimum.

6. Customer Disclosure: Customers are responsible for providing accurate information, including health-related details, that may influence the suitability of coaching services, exercises, or tools. Soul’n Soma shall not be held liable for damages resulting from incomplete or inaccurate disclosures.

7. Force Majeure: Soul’n Soma shall not be held liable for failure to fulfill its obligations due to unforeseen circumstances or events beyond its reasonable control, such as natural disasters, government restrictions, or technical failures.

Article 9 – Retention of Ownership

1. The ownership of Products remains with Soul’n Soma until the full price is paid by the Customer.

2. Coaching Relationship: During coaching sessions, various techniques and/or means, such as coaching from full presence, meditation, energy work, exploratory questioning, etc., may be used to enable personal transformation. All techniques and/or means made available during coaching sessions are confidential and intended for the personal use of the Customer. It is strictly prohibited to disclose this confidential information to third parties without prior written approval from Soul’n Soma. The Customer agrees that this material is for personal use only and that the privacy of both the Customer and Soul’n Soma is respected.

3. Intellectual Property: All meditations, ebooks, or other materials created by Soul’n Soma and provided to the Customer remain the property of Soul’n Soma. The Customer is not allowed to copy, distribute, or disclose these materials to third parties without prior written consent from Soul’n Soma. The Customer agrees that these materials are for personal use only and may not be used for commercial purposes without express consent from Soul’n Soma.

Article 10 - Disclaimer

1. The services and/or information provided by Anke do not in any way replace treatment by a physician, psychologist, mental health professional, or medically trained doctor. Nothing is prescribed, and no diagnoses are made. It is the responsibility of the Customer to seek professional help in these areas if needed.

These General Terms and Conditions are effective as of Wednesday, January 28, 2026, and may be amended at any time by Soul’n Soma. The most recent version of the Terms and Conditions can be found on the website www.ankevanmullem.com.

For signing the specific coaching agreement, we refer to the payment terms and agreements stated therein.

Sincerely,
Anke Van Mullem
Soul’n Soma